Frequently asked questions

Clear answers before you get started.

Security, brokers, billing, risk and operations — everything you need to make a confident decision.

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SecurityCredential protection, compartmentalization and audit logging.
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BillingSubscription, cancellation, billing portal and terms.
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RiskOrynela provides AI automated trading, not investment advice.
What is Orynela? expand_more

Orynela connects to your broker accounts and automates trading based on the parameters you define. You stay in control — the platform handles execution continuously.

Which brokers are supported? expand_more

We currently support Trading 212, Binance, Bitget and Pionex. Additional integrations are on the roadmap.

Are my credentials secure? expand_more

Yes. Your API keys are encrypted at rest and compartmentalized. They are never stored in readable form and can be revoked at any time from your dashboard.

Can I cancel my subscription? expand_more

Absolutely. You can cancel anytime from your billing portal. Your access remains active until the end of the current billing period.

Is there a cooling-off period? expand_more

A 14-day withdrawal window may apply depending on when the service was activated. Full details are available in the Terms of Sale.

How does execution work? expand_more

Once your broker is connected and your parameters are set, the platform monitors markets and executes orders continuously based on your configuration — 24 hours a day, 7 days a week.

Is automated trading risky? expand_more

All trading involves risk of capital loss. Orynela provides built-in risk controls such as position limits and exposure safeguards, but no platform can guarantee profits. Only invest capital you can afford to lose.

How can I reach support? expand_more

Use the contact form or email us directly at contact@orynela.ai. Pro subscribers benefit from priority response times.